Home | Federal VOIP

EMPOWERING GROWTH WITH

VOIP COMMUNICATION

OUR TECHNOLOGY

01 / Hosted PBX

Your business phone system in the cloud Designed for the modern fast paced US businesses. Move, adapt, interact. Connect from anywhere, geographically independent. Use desk phones or mobile devices. Connect your team together: from office, from home, from overseas. Hosted PBX solution that comes with simple, affordable pricing structure.

02 / Call Center

Carrier class contact and call center service to any size business. Like all of the platforms in the Federal VOIP ecosystem, the Contact Center as a Service (CCaaS) solution has been developed to deliver the highest quality experience to users without the need for significant investment.

Call Center is an all-in-one virtual contact center suite that includes ACD with Call Queuing, self-service via Interactive Voice Response (IVR), predictive outbound dialing, recording, administrative tools, and extensive integration capabilities.

Federal VOIP Call Center is a proven platform that has been deployed for highly reliable contact center services.

03 / Web Conference

The web conferencing and online collaboration industry, an area that includes webinars and video-conferencing, is one of the fastest growing segments of the communications industry. However, because of market fundamentals and the underlying vendor ecosystem, this space has not typically been within the domain of telecom or even VoIP service providers.

TheWeb Conferencing application offers a seamless user experience. Our unified sign-on system means that the same login name and password is used for PBX portal access and to start and access webinars, web conferences and remote-support sessions.

04 / Business SMS

Business owners know that SMS is a valuable part of their lead acquisition and customer engagement process. But today most SMS communication is done with a personal mobile device that is not integrated with their businesses phone system. This is changing.

Business SMS brings the ability to integrate SMS communications with your PBX and other business communications systems. In the future, not having the ability to communicate with your customers and prospects using Business SMS will be the equivalent of not having company email or a company website today.

We believe that Business SMS will soon equal the importance of the telephone and email as a critical communications channel between businesses and customers.

Business SMS and Business MMS services can be activated on virtually any U.S. or Canadian DID or any Toll Free number.

05 / Virtual FAX

The Federal VOIP Virtual Fax solution allows customers to replace analog fax machines with confidence. Our cloud fax technology uses store-and-forward fax servers to eliminate problems typically caused by VoIP faxing. Like all Federal VOIP solutions, our Virtual Fax offering has been designed to optimize reseller success. And, we offer multiple options for sending and receiving that makes it easy to use, and easy to sell.

Sending Faxes – End users have multiple options when it comes to outbound faxes, with support for sending from analog fax machines, email, the PBX web portal, and a mobile app. Fax senders can be notified by via email as soon as a fax has been successfully delivered, a feature that us especially important if your customer is in a regulated industry.

Receiving Faxes – Handling inbound faxes is made simple with options to receive faxes on an analog fax machine, view and download faxes from the PBX web portal, or receive faxes in an email.

06 / SIP Trunking

Federal Voip SIPTrunking provide dial tone to any native SIP or legacy PBX. Our platform gives you the ability to replace the dial tone service that your currently buy from a carrier. Unlike traditional dial tone the Federal Voip SIP Trunking platform provides features that surpass the capabilities of the plain old telephone carriers.

Features of the Federal VOIP SIP Trunking platform include:

DISASTER RECOVERY – Designed to protect business customers through increased reliability and survivability during unexpected service interruptions. Our SIP Trunking disaster recovery provides continuity of service by systematically re-routing incoming calls to cell phones, voice mail boxes or branch offices.
SCALABILITY – Customers are often required to over-engineer their phone systems by purchasing more phone circuits than they really need. SIP Trunking enables customers to scale the number of telephony sessions (virtual phone lines) in increments of one, rather than paying for something they don’t need or won’t use.

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MEET FEDERAL VOIP

OUR STORY

Federal VOIP is an US company based in New York that specializes in VoIP-based telephone solutions for the business sector.

We are the leading SIP Trunk and Business VoIP Provider - well that's what we think anyway.

Through years of experience and education in the field of telecommunications, our team has an excellent technical know-how and provides VoIP installations and VoIP consulting for companies of all sizes and complexity in New York Metro.

Federal VOIP is the perfect VoIP provider for business like Call Centers and Hotels making concurrent calls from multiple extensions all using the same VoIP account.

OUR MISSION

Our mission is to provide reliable services to more and more Business customers whilst maintaining the quality of our infrastructure. To ensure the connectivity of our clients Unified Communication services are fast, reliable and of the best quality. To protect & enable our clients to spend their time supporting their business’ day to day requirements. To continue to provide value for money, and remain competitive without compromise.

OUR TECHNOLOGY

Federal VoIP provides service from geographically diverse locations in order to maximize system resiliency, thus guaranteeing optimum security standards and outstanding performance.

Our systems are highly reliable and scalable.

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